Carolina
Fri Jul 19 2024
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6 answers
1236
What should I do if a crypto exchange freezes my account?
If my crypto exchange account is suddenly frozen, what steps should I take to resolve the issue? Firstly, I'd need to calm down and assess the situation. Is there any notification or email from the exchange explaining the reason for the freeze? If so, I'd carefully read it and follow any instructions provided. If not, I'd promptly reach out to the exchange's customer support, either through live chat, email, or phone, to inquire about the cause and how to proceed. It's important to keep detailed records of all communication, including dates, times, and any information provided. Additionally, I'd consider seeking legal advice if I believe the freeze is unjustified or violates my rights. While waiting for a resolution, I'd also ensure that my other assets and passwords are secure to minimize any further risks.
